Return & Refund Policy

Thank You for Shopping with Mishiva Jewels

At Mishiva Jewels, we take great pride in offering high-quality fashion jewellery at affordable prices. To ensure product hygiene, maintain quality standards, and provide exclusive designs at the best possible value, all purchases are considered Final Sale.

No Return or Exchange Policy

We kindly request our customers to choose their products carefully before placing an order, as we do not offer returns, exchanges, or refunds for:

• Change of mind
• Incorrect product selection
• Personal preferences regarding color, size, or design
• Products that have been used, worn, or damaged after delivery

This policy helps us:

✅ Maintain strict hygiene and product integrity
✅ Offer unique and limited-stock designs at competitive prices
✅ Ensure fair access to exclusive pieces for all customers

Damaged or Defective Product

We offer replacement or refund only in cases where the product has a manufacturing defect or arrives damaged before use.

To Raise a Damage Claim

You must:

1. Record a continuous, unedited video while opening the package from the sealed condition.
2. Ensure the damaged or defective product is clearly visible in the video.
3. Share the video within 48 hours of delivery via our official email address or customer support number.

Important Notes

• Claims submitted without an unboxing video will not be eligible for replacement or refund.
• The product must be unused and in its original packaging.
• Once the claim is verified by our team, we will provide an appropriate resolution, which may include a replacement or refund at our discretion.

We appreciate your understanding and thank you for choosing Mishiva Jewels.